Retail and consumer
Comprehensive cover at every touchpoint
In the fast-paced world of retail, a single incident can impact more than just your balance sheet—it can affect your reputation. Whether you’re a high-street supermarket, an e-commerce giant platform, or a consumer brand, your claims management needs to be as agile as your operations.
At CIR, we provide a lawyer-led TPA solution specifically designed for the consumer sector. By combining legal precision with a deep understanding of customer service, we ensure that every claim is handled with the right balance of empathy and technical expertise.
The CIR approach: efficiency meets care
Our expertise covers the full spectrum of retail risk. We manage public and employer’s liability with a focus on defensibility, alongside property and business interruption to keep your stores running. Our teams are also specialists in product liability and recall, protecting you from the fallout of defects or safety issues, and motor logistics to keep your delivery fleets on the move.
Director and General Counsel,
FTSE100 Corporate
“The team at CIR continue to provide exceptional service from start to finish. Their attention to detail, prompt communication, and commitment to excellence truly set them apart. Their MI development has allowed us to further improve our claims reduction strategies. I highly recommend Corporate Insurance & Risk as a leader in claims solutions to the retail sector”
The value we deliver
Frictionless, real-time intake
We make reporting an incident simple for everyone, using digital portals, QR codes, and smart mobile tools, we capture vital evidence—CCTV footage, telemetry, and witness statements. This immediate frictionless intake allows us to score severity and triage claims instantly, ensuring high-risk matters are sent to our experts straight away.
Strategic defence and recovery
Every claim benefits from early legal screening to flag potential fraud or supplier liabilities. If an incident was caused by a contractor or a faulty product, we pursue subrogation aggressively to recover costs.
Turning data into prevention
Through real-time dashboards, we help you
identify root causes—whether it’s a specific store
layout, a recurring hazard, or a problematic
supplier. By analysing these trends, we work
with your health & safety teams to implement
targeted training and process changes that
prevent the next claim before it occurs.
We would be delighted to hear about your current arrangements, present challenges and timeframe for an opportunity for us to introduce the services of CIR and how we can add value to your business.
Simon Oates
Corporate Development Director
+44 (0) 020 7894 6338
soates@dacbeachcroft.com
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