Process Automation

DataFlag is our AI-powered fraud identification tool. Using our advanced fraud database, our solution is designed to “flag” claims that are potentially fraudulent, ensuring you are tackling the right fraud cases, saving you time and money.  

Proven to identify a further £1.2m  worth of possible fraud, you can be confident that DataFlag will not only maximise your organisation’s operational efficiency, but also contribute towards extensive fraud savings.

Unrivalled fraud detection

 Simplifying claims, maximising customer satisfaction

Our Customer Care Package is a suite of digital solutions designed to  improve your customer claims journey. Consisting of three, symbiotic products; our Customer Care Explainer Videos, Outbound SMS communications

and Electronic Signature (E-sign) solution, this offering guarantees you enhanced operational efficiency and maximised customer satisfaction.

Over 15,000 customers/clients have already benefited from our digital guidance videos, and by utilising our

E-sign functionality, we can ensure important documents are returned to you 80% faster than traditional methods.

8 DAC Beachcroft Buildings (8DB) is our revolutionary in-house barrister and advocacy service, providing you with a complete solution for litigation and dispute resolution.

Our expert team of experienced and specialised barristers achieves 14% greater trial win rates than external chambers, while providing 16% cheaper services and reducing damages and costs by 5%.

By utilising our teams expertise, we can guarantee you both indemnity savings and operational efficiency.

Integrated in-house advocacy providing faster, superior results

Customer Experience

COMPASS is a digital tool which uses our vast database of MI, combined with the expertise and knowledge of our lawyers, to deliver meaningful analysis on your injury claims. By providing you with tailored advice dependant on the value of your claim, COMPASS ensures you achieve the best outcomes for your specific needs.

By utilising our COMPASS analytics, you can see increases of up to 60% in settlement rates,

resulting in a reduction in indemnity spend in relation to defence costs of around £20k per case.

Unrivalled analysis on injury claims using aggregated claim settlement data

 Unrivalled performance tracking for greater data analysis

Our Insights Dashboards are a highly visual, advanced solution that provides you with quick, automated, and effective data analysis. Leveraging Qlik Sense® reporting technology, our unrivalled rich dataset and expert analysis, these dashboards provide you with the ability to analyse and interpret the data we hold for you to identify trends, both good and bad.

For one client, we were able to demonstrate indemnity savings of around £6,000 for their resolved cases in one month.

KYE (Know Your Expert) is an easy to use, online tool that acts as a digital knowledge bank, designed to provide you with extensive information and intelligence on a large number of medical experts and agencies, in a fast and secure manner.

With average savings of between £60k to £65k per expert, KYE could result in total savings

of between £5m and £5,5m, which will only increase as more profiles are added.

Expert knowledge and strategy at your fingertips

Maximise indemnity savings with our knowledge bank of opponent behaviours

KYOTO is our revolutionary digital knowledge bank, containing up-to-date information on over 500 opponents. Designed to provide you with comprehensive opponent tactic insights, this digital solution supports you in making quick and effective decisions when managing a claim.

By providing you with these uniquely powerful insights, KYOTO has the potential to enable incremental, but significant, indemnity performance improvements of 1-2% across entire claims portfolios, ensuring you can maximise your indemnity savings.

For one client, this resulted in aggregated savings of over £1m in a year.

Data Insights

Expert knowledge and in-depth reference material at your fingertips

Developed by our experienced lawyers, our Digital Knowledge Digests are user friendly, digital resources

that provide you with information and reference material on a wide range of specific technical subject matters.

With more than 3,000 users across in excess of 70 organisations, our Digital Digests are a vital asset for many of our clients and have proven invaluable in the management and success of their claims.

By incorporating our Digests into your claims management process, we can guarantee you improved operational efficiency and inevitable indemnity savings.

People and Knowledge

Our Automated Compiler of Evidence (ACE) reduces the time and resource required by you to request, follow up, and compile statements and evidence when disputing liability.

Easy to use and extremely effective, this digital solution supports you in the management of motor claims through the OIC portal, helping you save time and control costs.

ACE is guaranteed to deliver improved response rates for the OIC portal process of up to 90%,

with an average response time of less than 2 days.

Guaranteed improvements in operational efficiency through digital automation

AI-powered credit hire processing platform for improved operational efficiency

Nightingale is our automated platform for processing credit hire invoice packs. By leveraging intelligent automation, machine learning, and AI, Nightingale transforms a labour-intensive process into a seamless, technology-driven workflow, helping you to maximise your operational efficiency.

By utilising Nightingale's capabilities, we guarantee that your claim processing time is reduced by 55 minutes per claim, while increasing your settlement rates and ensuring upwards of 10% reductions in your litigation rate.

Strengthened by our collaborative position in the market, our "ARC" (Accelerated Recovery Conference) and "Accelerate" schemes are our pioneering and unique means of negotiating property and motor recovery claims.

By utilising these schemes, we can guarantee you improved property and motor recovery outcomes for both you and your customers, with a combined lifecycle reduction of 25% across both products, maximising your indemnity savings.

Cutting-edge negotiation strategies resulting in reduced indemnity spend

Our Whiplash Reform Microsite is an online resource that provides you with quick and easy access to a range of information and materials to help you navigate your way through the new rules and procedures introduced by the Whiplash Reforms.

Already utilised by over 1,600 users across 65 of our client accounts, our microsite is widely considered a valuable asset in the management of motor claims, and is guaranteed to save you time and assist you in maximising your operational efficiency.

Supporting you in navigating the changing landscape of road traffic accident claims