Hospitality & Leisure
Protecting the guest experience
In an industry built on reputation and service, the way you handle an incident is just as
important as the service you provide.
At CIR, we provide a lawyer-led TPA solution that understands the unique pulse of hospitality. We balance rigorous legal defence with the empathy required to protect your guest relationships, ensuring that slips, trips, or food safety concerns are resolved swiftly and professionally.
Our expertise covers the full spectrum of hospitality risk, ensuring your brand is shielded from every angle. We handle public liability for guest incidents and venue hazards, alongside employer’s liability for the specific challenges of kitchen and front-of-house environments.
A seamless approach to resolution
Intuitive mobile-first intake
Our streamlined intake process allows venue managers to report claims instantly. We capture evidence, from CCTV and witness statements to point of sale (POS) data, allowing our specialist hospitality teams to begin an immediate legal assessment.
Protecting your brand and bottom line
We treat every claim as a potential reputational risk. Our lawyers conduct early screenings to flag staged losses or fraud while identifying supplier liabilities. By building litigation-ready files from the outset, we ensure that liability decisions are accurate and defensible. When sensitive issues arise, we utilise vulnerability pathways to support injured guests, ensuring they are treated with care while your commercial interests are protected.
We would be delighted to hear about your current arrangements, present challenges and timeframe for an opportunity for us to introduce the services of CIR and how we can add value to your business.
Simon Oates
Corporate Development Director
+44 (0) 020 7894 6338
soates@dacbeachcroft.com
2025 DAC Beachcroft LLP. All rights reserved.
“DAC Beachcroft have been providing our claims handling services for years over which I have been continually impressed with their consistent high level of service delivery. Their team is professional, efficient, and highly knowledgeable, ensuring myself and contacts in the business receive prompt attention. I would be more than happy to recommend CIR to any company in need of a reliable and professional claims solution"
Director and General Counsel,
FTSE100 Corporate
Turning incidents into insights
Our real-time dashboards provide board-ready MI, allowing you to track trends by specific venue, hazard type, or even time of day. By uncovering root causes we help your risk and operations teams implement targeted training and safety checks that reduce future frequency and keep your guests safe.
Our promise to your brand
With a dedicated team of named handlers and legal leads who specialise in hospitality standards, we act as a trusted extension of your business. You gain faster cycle times, lower leakage, and the peace of mind that your guests, staff, and reputation are in expert hands.