Our Customer Care Package consists of three, symbiotic products; our Customer Care Explainer Videos, Outbound SMS communications and Electronic Signature (E-sign) solution.

Our award-winning multijurisdictional Customer Care explainer videos guide you through the entire claims process effortlessly. Over 15,000 customers/clients have already benefited from our clear and helpful digital guidance videos, navigating them smoothly through various stages of a claim.

Our streamlined approach reduces the number of touchpoints needed for signature by an estimated 30-50%, thanks to efficient SMS communication. E-sign further accelerates document return by an average of 80% compared to traditional methods.

Viewed by over  15,000 clients 

Reduces customer touchpoints by 30-50% 

Speeds up process by 80% on average 

Our Customer Care Package is a suite of digital solutions designed to improve your customer claims journey. The suite seamlessly integrates Outbound SMS communications, engaging and informative Bite-size Explainer Videos, and a simple Electronic Signature (E-Sign) solution to enhance your operational efficiency and maximise customer satisfaction.

95% of people read a text message within three minutes of receiving it and typically respond 90 seconds after reading. This is why we developed our outbound SMS functionality. Our SMS service enables us to communicate case updates with you, your teams, your customers and our witnesses instantly, engaging digitally with your customers in a new and faster way providing a more direct, less formal and effortless flow of communication for your customers.

Our library of 30 engaging, animated bite-size explainer videos, including jurisdiction-specific content, demystifies each stage of the claims process for your customers. By proactively delivering these clear, concise videos via SMS or email – precisely when they need them, like before a defence is filed – we eliminate uncertainty and alleviate anxiety. 

Our E-Sign solution provides your customers with a seamless service. It enables our lawyers to send a request for a digital signature direct to a customer’s device – PC, tablet or smartphone - walking the end user through the process of digitally signing the document in a few easy stages. E-sign is quicker and more efficient for your customers. On average, E-Sign documents are signed and returned within 1.4 days with 58% of documents signed and returned the same day, compared to an average of

21 days if the documents are emailed or posted.

Increased simplicity and customer satisfaction: We simplify the claims process, reducing stress on you throughout, making your customers' claims involvement simple, stress-free and efficient. Our Care Package facilitates seamless experiences for greater customer satisfaction.

Enhanced operational efficiency: Increased engagement minimises delays, extensions, and claim abandonment, delivering you a more cost-efficient claims management process.

Potential indemnity savings: Proactive communication and clear guidance reduce misunderstandings and potential disputes, leading to a decrease in indemnity spend.

Our unique customer care package places your customers at the centre of the claims journey by simplifying the process and collaborating with them at an early stage, ensuring a positive claims experience at no extra cost. 

Experience tangible benefits:

"There are a number of reasons why I really like the Customer Care animations DACB have developed. Mainly because of the content and information it provides me and my staff, and the customers. Going through a claims process can sometimes be a tricky affair, so it is important for the provider to make the process as straight forward and easy to understand as possible, and this particular format has raised the bar in terms of explaining each step in the simplest of ways; it is interactive and enjoyable to watch, read, and listen too. I went through it with my team who all really enjoyed it and is now on hand to refer to if needed ."