Customer Experience
Read more about our customer experience solutions below
We have developed a wide range of solutions to maximise your customer experience, designed to save you both time and money.
With a key focus on automation and high quality customer service, these solutions ensure that you and your customers are supported throughout the entirety of the claim lifecycle; from the initial instruction right the way through to trial and settlement.
Thanks to extensive customer feedback and substantial metrics, we are confident these solutions will maximise your indemnity savings and improve your organisations operational efficiencies.
Simplifying claims, maximising customer satisfaction
Our Customer Care Package is a suite of digital solutions designed to improve your customer claims journey. Consisting of three, symbiotic products; our Customer Care Explainer Videos, Outbound SMS communications and Electronic Signature (E-sign) solution, this offering guarantees you enhanced operational efficiency and maximised customer satisfaction.
Over 15,000 customers/clients have already benefited from our digital guidance videos, and by utilising our
E-sign functionality, we can ensure important documents are returned to you 80% faster than traditional methods.
8 DAC Beachcroft Buildings (8DB) is our revolutionary in-house barrister and advocacy service, providing you with a complete solution for litigation and dispute resolution.
Our expert team of experienced and specialised barristers achieves 14% greater trial win rates than external chambers, while providing 16% cheaper services and reducing damages and costs by 5%.
By utilising our teams expertise, we can guarantee you both indemnity savings and operational efficiency.
Integrated in-house advocacy providing faster, superior results
